Our Terms

At Naya Dawn our three key values (kindness, collaboration and care) are integrated into all of our approaches.

Our mission is to provide a positive and empowering experience for all service users. A big part of this is ensuring children, young people, adults and families have agency in their therapy experience including having input on their therapy goals and the approaches that are used to achieve these goals. This collaborative approach comes with responsibilities for both service users and service providers.

Our expectations of you:

- You will be involved in the development of your therapeutic goals and treatment plan.

- You will receive evidence-based practice to inform recommendations and treatment.

- Your personal information will be stored in a secure and confidential way in line with the Privacy Act 2021.

- Your privacy will be respected between session and we will only contact via email or SMS if we have informed you of this during session or should a safety need arise. 

- The confidentiality of your health and personal information will be maintained in line with the AASW Code of Practice.

- Therapeutic interventions are cooperative and collaborative efforts undertaken by both Naya Dawn employees, service users and parent/s or guardian/s. Therefore, your willingness to make changes, take an active role in the program, and work towards treatment goals is essential.

- Therapeutic support can feel difficult at times as challenging emotions and experiences are explored and further issues may arise throughout the process. We strongly encourage open communication with your clinician/worker as a collaborative approach is more likely to elicit positive outcomes. 

- Maintain your appointment and where this can not occur please cancel within agreed time frames to avoid missing out on subsequent appointment times.

- Please refrain from writing reviews about this service on social media as this may be misleading to other patients who have unique therapeutic needs.

- Please provide feedback if you do not feel safe in the space or would like to make some changes. Providing recommendations or an approach will assist us to explore options and better meet your needs where required.

I am currently the soul employee at Naya Dawn. I am qualified in the mental health field as a qualified Social Worker with a Bachelor of Social Work degree. I hold registration with the Australian Association of Social Workers (AASW) which is the professional body associated with my qualification. I work in accordance with the Code of Conduct and Practice Standards laid out by the AASW (as I am required to do). I also have a valid Working with Children check.

Therapeutic intervention is a collaborative effort shared by Rachel Grant at Naya Dawn, the service user, and the parent/s or guardian/s of any under 18 year olds. 

A big part of this is ensuring children, young people, adults and families have agency in their therapy experience including having input on their therapy goals and the approaches that are used to achieve these goals. This collaborative approach comes with responsibilities for both service users and service providers.

Your willingness to take an active role in the program and establishing therapy goals and approaches is essential, as is displaying a motivation for change.

Therapeutic support can feel difficult at times as challenging emotions and experiences are explored and further issues may arise throughout the process. We strongly encourage open communication with your clinician/worker as a collaborative approach is more likely to elicit positive outcomes.

Initial enquiries can be made via our website, email or phone. Following this, an information package will be sent including formal referral forms, information about fee structures, and intake links via our data management system. A quote can be provided on request. This may be helpful to secure funding. 

We will request informed consent will from service users (and by parents/guardians for young people under the age of 18) prior to commencement.

For young people under the age of 18, consent must be obtained from one or both parents/guardians prior to commencement. In the case where consent cannot be obtained from both parties, the reason why must be documented by the other party.

Reports will only be provided in cases where participants are specifically funded or when court ordered. There will be no charge for letters in support of funding/services that will benefit participants or family/carers unless discussed prior.

Signed Consent will be requested prior to any video recording or photos taken.  

Signed Consent will be requested prior to speaking with any other professional/person linked to support, unless confidentiality needs to be broken as outlined below.

You do not need a referral to attend Naya Dawn. You are more than welcome to attend Naya Dawn without consulting your GP or involving another party in your decision to access therapeutic support. Services are Naya Dawn are not covered under Mental Health Care Plans.

Therapeutic support and appointments at Naya Dawn may be funded by the NDIS where participants are self or plan managed. See the NDIS website for further information www.ndis.gov.au.

There are occasions where funding can be provided by third party organisations. 

Otherwise, fees must be paid by private paying clients.

Naya Dawn needs to collect information about you for the primary purpose of providing a quality service to you. In order to thoroughly assess, diagnose and provide therapy we need to collect some personal information from you. If you do not provide this information; we may be unable to treat you as effectively. 

This information will also be used for:

-    The administrative purpose of running the practice;

-    Billing either directly or through an insurer or compensation agency;

-    Use within the practice and if discussing or passing your case to another practitioner within the practice for your ongoing management and use during professional supervision;

-    Disclosure of information to your doctors, other health professionals or to

teachers to facilitate communication and best possible care for you; and

-    In the case of insurance or compensation claims it may be necessary to disclose and/or collect information that concerns you or your child to an insurer.

When providing therapeutic support, it often in your best interest for us to work holistically and communicate with the different parts of your system. This means that from time to time it is beneficial for clinicians and workers to receive updates or feedback from medical professionals, allied health professionals, schools, daycare, and so on. 

Prior to communicating with additional support team members Naya Dawn must obtain a completed “Release of Information Consent” form from participants (or parents/guardians in the case of minors). You are welcome to change or retract consent at any time; please discuss this with your clinician.

 The frequency and length of service will be determined by several factors. The number of sessions will vary on a case-by-case basis. This will be determined between you (and/or your child's clinician through the creation of a treatment plan and goals. The treatment plan and progress towards goals will be reviewed by you and your clinician throughout the support process and adjustments made as necessary. The aim of therapeutic support is to achieve your treatment goals. It is not ethical or possible to guarantee specific results. 

  Clinicians are required to write session notes, treatment plans, goal tables, assessments and other forms of clinical documentation. The relationship between yourself and Naya Dawn is considered confidential and all support records documented, both verbal and written will be kept securely.

Client records are confidential and kept securely and will only be released under the following conditions:

- For the purposes of Individual Professional Supervision.

- If it is determined by the Clinician that the client is in danger to themselves or to someone else.

- The child or family discloses abuse or the Clinician has concerns regarding suspected child abuse.

-There is a court order to disclose information or a request made through the Freedom of Information Act. 

Should the Clinician assess that you or your child are at risk to self or others on reasonable grounds they are bound by Duty of Care to report a concern under Victorian Legislation. In these circumstance appropriate action to ensure safety must be undertaken in the best interests of the Child. The Clinician has an ethical obligation to protect and promote the rights and wellbeing of children and vulnerable families and at times this may mean making a report to the Department of Families, Fairness and Housing (DFFH), Police, Health service or other relevant authority. Where possible and in the interests of transparency the Clinician will discuss that a report will be made to the parents/caregivers first.

If the Clinician is court ordered and a Court issued subpoena is received, then information in your/your child's file may be released. Clinicians may be called into court to testify regarding therapeutic support provided. You will be notified if such occurs. 

Adult Records (in the absence of relevant legislation) will be stored for seven years following last contact. Child Records will be sorted until the child would turn 25 years of age (in the absence of relevant legislation).

Naya Dawn is largely paper free. Online Software is used for documentation of all information. Accordingly Naya Dawn utilizes security antivirus software and access to the system is via two locked gateways. Email may be used for communication including appointment dates, times and other general information. Detailed documentation containing personal information about you/ your child, including any reports or assessments will only be sent via password protection to ensure privacy or secure systems including Refer Net. An exception to this is forms generated via the online software system including but not limited to referral, consent and policy and procedure forms.

There are risks associated with online use and whilst all reasonable precautions are taken to protect information, there are unlikely circumstances in which privacy cannot be guaranteed. 

 We support all clients to attend their appointment and we are aware that for some this may take creative approaches and additional support. However we are a therapeutic support business and do operate a waiting list so it is important that we make good use of our time.

The full amount will be charged if a client provides less than 24 hours notice of cancellation. Clients will be informed of this charge prior to its application in the case of NDIS clients where plan managers or others are responsible for payment. 

Please do NOT attend an appointment in person if you/your child are displaying any signs or symptoms of COVID-19 (runny nose, difficulty breathing, sore throat, loss of smell, taste). Your Clinician will work with you to either arrange a Telehealth or Zoom appointment or reschedule at no charge. If the rescheduled appointment is not attended only the original session's fee will be charged. There may be times where there is limited availability to reschedule sessions and in these instances Telehealth or Zoom will be offered for the original appointment.

If a client/carer arrives late to session; the session will still go ahead however will finish at the scheduled time. Session plans may need to be modified to fit within the changed time frame which may or may not impact on the quality of the session.

Payment is to be made either prior or directly following the attended session. Further sessions will not be conducted until payment of the prior session has completed. Payments over 30 days due will incur a $50 late payment fee, unless prior arrangements has been made with Naya Dawn. Payments over 60 days due may be handed over to a collection service.  

When working with large organisations such as The Department of Families, Fairness and Housing and the NDIS an agreement will be entered into for Naya Dawn to provide X amount of sessions and for these to be paid upfront or within an allocated time frame. Review of treatment goals and client's progress will then be completed the specified block of sessions and further funding sought if required for more sessions.

Fees are reviewed at the end of the financial year and/or in the case of NDIS payments when new fee guidelines are released by the NDIS. Client will be given 2 weeks prior notice of any changes in fee structure.

Payment options include:
 

• Payment via bank transfer into the account detailed on the invoice is available.
• Card & Eftpos facilities are located on site.